DELIVERY, SETUP AND INSTALLATION
The Mobility Furniture Company
At The Mobility Furniture Company, we are extremely proud of our products and the high level of service we provide, thanks to over 30 years’ experience in the industry.
Our Customer Charter ensures that we will supply you with the best and most suitable product for your needs.
However, in effort to ensure total peace of mind, we have arranged a fully insurance-backed 5-year warranty, which is offered on all mechanised items you purchase.
The free warranty included with every mechanised item includes the following:
Accidental damage or spillages
If you rip or tear the fabric by accident
Home repair service for breakdowns, under normal service
Parts and labour covered in their entirety
“I have enjoyed my bed and the lovely nights sleep. My health is better for it l can breathe better at night, my husband is enjoying his too.”
We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.
To ensure that we can put things rights as soon as we possible, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.
Immediately after completion of any works or delivery, please inspect your product to ensure that everything has been carried out to our usual high standards.
In the unlikely event that there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on 0800 810 8818, email us at firstname.lastname@example.org or write to us at:
4 Cranwell Road
We aim to respond within 5 working days of receiving your complaint and where possible, we will provide you with a date to remedy any issues raised.
A Registered Member of
The Furniture Ombudsman
To provide our customers with peace of mind and to demonstrate our commitment to responsible retailing, The Mobility Furniture Company is a registered full member of The Furniture Ombudsman. The Furniture Ombudsman is an independent not-for-profit organisation which raises standards and is approved by the government to provide alternative dispute resolution services. We follow their Code of Practice which provides our customers with additional protection if things go wrong. To find out more about The Furniture Ombudsman and how to use their service, visit www.thefurnitureombudsman.org or telephone 0333 241 3209.
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